At Aura Neon Signs, we are committed to providing fast, reliable, and transparent delivery for every order. Below is a detailed overview of our shipping process to help you plan your purchase with confidence.

Order Processing & Delivery Timeline

Once you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please note the following schedule:

  • Order Handling Time:
    2–4 business days (Monday–Friday)
  • Transit Time:
    5–7 business days (Monday–Friday)
  • Estimated Total Delivery Time:
    7–11 business days, depending on the delivery location within the United States

Order Confirmation & Tracking

  • After placing your order, you will receive an order confirmation email with your order details.
  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link.
  • You may also receive delivery status updates via email from the courier.

Shipping Carriers

We partner with trusted carriers such as FedEx and DHL to ensure safe and timely delivery of your neon signs.

Shipping Locations

We currently ship within the United States.

Shipping Fees

Free Shipping on all orders within the United States.

Tracking Information

Once your order has been dispatched, a tracking number will be sent to your registered email address. Please allow up to 24 hours for tracking information to become active.

Delays

While we strive to meet all estimated delivery times, delays may occur due to high shipping volumes, weather conditions, or courier-related issues. If your order has not arrived within the expected timeframe, please contact our support team and we will assist you promptly.

Lost or Missing Packages

If your tracking status shows delivered but you have not received your package, please:

  1. Confirm the shipping address used at checkout
  2. Check all possible delivery locations at your property
  3. Ask neighbours or household members if they accepted the delivery
  4. Contact the courier directly using your tracking number

If the package is officially declared lost, please contact us with your order number. We will offer a replacement or refund, based on your preference.

Contact Information

Store Name: Aura Neon Signs

Business Address: 30 N Gould St #58414, Sheridan, WY, 82801, USA

Email: support@auraneonsigns.com

Phone: +1 (213) 397-8873

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (MST, GMT -7)