Last updated: December 30, 2025

Aura Neon Signs operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include information that is aggregated or de-identified.

Depending on how you interact with our Services and as permitted by applicable law, we may collect the following categories of personal information:

Information You Provide:

  • Contact information: Name, billing address, shipping address, phone number, email address
  • Payment information: Payment method, transaction details, billing confirmation (payment card details are processed securely by our payment providers)
  • Account information: Username, password, preferences, and settings
  • Order information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Customer communications: Information you provide when contacting customer support or submitting inquiries

Information Collected Automatically:

  • Device and technical information: IP address, browser type, device identifiers, network connection
  • Usage data: Pages viewed, interactions with the Services, timestamps, referring URLs
  • Cookies and similar technologies: Used to enhance functionality, analytics, and advertising

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you use our Services or communicate with us
  • Automatically through your device when you visit our website
  • From service providers who help operate our business
  • From business partners or third parties, as permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

To Provide and Improve Our Services:

  • Process payments and fulfill orders
  • Manage accounts and customer preferences
  • Arrange shipping, returns, and exchanges
  • Provide customer support
  • Improve website functionality and user experience

Marketing and Advertising:

  • Send promotional emails or messages (where permitted)
  • Display relevant ads based on your interactions with our Services
  • Measure the effectiveness of marketing campaigns

You may opt out of marketing communications at any time using the unsubscribe link provided in our emails.

Security and Fraud Prevention:

  • Verify accounts and transactions
  • Detect and prevent fraudulent or unauthorized activity
  • Protect our customers, business, and Services

Legal and Compliance Purposes:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our policies and terms

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With service providers such as payment processors, shipping carriers, IT providers, analytics services, and customer support platforms
  • With Shopify, which hosts our store and provides e-commerce infrastructure
  • With marketing and advertising partners to deliver personalized advertising (subject to your rights and preferences)
  • With affiliates or within our corporate group
  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy
  • When required by law or to protect our legal rights and the safety of others

We do not sell personal information for monetary consideration.

Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its services, including fraud prevention, analytics, and personalized experiences across merchants.

Information submitted through our Services may be transferred to and processed by Shopify and its partners, including in countries outside your state or country of residence.

To learn more about how Shopify uses personal information and how to exercise your rights, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

  • Access personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Obtain a copy of your personal information (data portability)
  • Opt out of certain targeted advertising activities

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence. Where required, we rely on legally recognized safeguards to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

Contact Information

Store Name: Aura Neon Signs

Business Address: 30 N Gould St #58414, Sheridan, WY, 82801, USA

Email: support@auraneonsigns.com

Phone: +1 (213) 397-8873

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (MST, GMT -7)